Returns & Exchanges
At Eyewearlabs, we want you to be completely satisfied with your new frames, which is why we offer a hassle-free 14-day return and exchange policy for all our eyewear products. If your order doesn't fit perfectly or meet your expectations, we will ensure a smooth resolution to keep your vision clear and your style on point.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack the Eyewear
Place the glasses in their original protective case and box, ensuring all accessories like microfiber cloths and authenticity cards are included.
Schedule a Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no additional cost.
Quality Check and Refund
After our warehouse team inspects the frames for any damage, we will process your full refund or ship your new exchange pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing